sz99 Privacy Policy — How We Protect Your Data

1 Introduction

Welcome to the sz99 Privacy Policy. This document explains how sz99 ("we", "us", "our") collects, uses, stores and protects the personal information of users ("you", "your") who access and use the sz99 platform at sz99.fun.

We take your privacy seriously. Whether you are browsing the platform, registering a new account, making a PKR deposit via JazzCash or Easypaisa, placing a bet on a PSL match, or playing in our Casino, we want you to know exactly what data is involved and why we need it.

This Privacy Policy forms part of the sz99 Terms and Conditions. By registering an account or using any part of the platform, you confirm that you have read and understood this policy. If you have questions, you can always reach us at [email protected] before or after registering.

2 What Information We Collect

sz99 collects only the information that is necessary to operate your account, process transactions, keep the platform secure and improve your experience. Below is a clear breakdown of the categories of data we may collect.

We do not collect information that is not necessary for the above purposes. We do not ask for your home address unless it is specifically required during an identity verification process.

3 How We Collect Your Information

sz99 collects your information through several channels, all of which are directly related to your use of the platform:

• Registration: When you create an account on sz99.fun, you provide your name, contact number, date of birth and create a password. This is the primary point of data collection.
• Deposits and withdrawals: When you fund your account via JazzCash, Easypaisa, Raast, Bank Transfer or a mobile wallet, we receive transaction reference data from the payment processor to confirm and match your payment.
• Identity verification: If you are asked to complete a verification check — for example when making a large withdrawal or if our system flags unusual activity — you may be asked to submit a copy of your CNIC or other identity document.
• Platform usage: As you browse and use the sz99 platform — whether on the website or the sz99 App — we collect technical and activity data automatically. This includes which games you play, how long your sessions last, and your device details.
• Support interactions: If you contact our support team via live chat or email, we record those conversations to help resolve your issue and improve our service.
• Cookies and tracking technologies: sz99 uses cookies and similar tools. Full details are in Section 8 of this policy.

4 How We Use Your Information

Every piece of data sz99 collects has a specific purpose. We do not use your data for anything outside the scope of running the platform and improving your experience as a player. The main uses are:

• Account management: To create, maintain and secure your sz99 account, including resetting passwords and sending security alerts.
• Processing transactions: To receive your PKR deposits, match them to your account and process withdrawal requests to your registered payment method.
• Identity and age verification: To confirm that you meet the 18+ age requirement and that the identity on your account matches your payment method. This protects both you and the platform from fraud.
• Game and betting operations: To record bet outcomes, Casino game results, Fish Game sessions and Bingo participation accurately. Your activity history is your record of what happened and forms the basis of any dispute resolution.
• Responsible gaming: Your session activity data is used to power self-management tools such as deposit limits and session reminders. We may also use it to proactively flag accounts showing patterns associated with problem gaming, in line with our Responsible Gaming commitment.
• Platform security and fraud prevention: Device data, IP addresses and transaction patterns are monitored to detect and prevent fraud, multi-accounting, bonus abuse and other prohibited conduct described in the Terms and Conditions.
• Customer support: Your account details and communication history allow our support team to assist you efficiently when you raise a query or dispute.
• Platform improvement: Aggregated, anonymised usage data helps us understand which features players find useful — for example, whether Cricket betting or PSL markets are most popular — so we can improve the platform over time.
• Legal and compliance: We may use your data to comply with applicable legal obligations, respond to lawful requests or enforce the sz99 Terms and Conditions.

5 Payment Data & PKR Transactions

All financial transactions on sz99 are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and compatible mobile wallets. When you make a deposit or request a withdrawal, your payment data is handled with particular care.

• No stored card numbers: sz99 does not store full payment card numbers on its servers. Card transactions are handled through the payment processor's secure gateway.
• Mobile wallet matching: For JazzCash and Easypaisa transactions, we store the registered mobile number associated with the wallet to verify ownership and match deposits to your account. This number must match the account holder's registered details.
• Bank account details: If you use Bank Transfer or Raast, we store your account title and account number solely for the purpose of processing your withdrawal. This data is not shared with third parties outside of the transaction processing chain.
• Transaction records: A record of all deposits and withdrawals is maintained for your account history. You can review these in your account wallet at any time.
• Third-party payment processors: We work with trusted payment processing partners to handle PKR transactions. These partners receive only the transaction data necessary to process the payment. They are bound by their own data protection obligations.

6 Sharing Your Information

sz99 does not sell your personal data to any third party. We share information only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment processors: We share the minimum necessary transaction data with JazzCash, Easypaisa, Raast, bank partners and card processors to complete your deposit or withdrawal in PKR.
• Identity verification services: If we use a third-party identity verification tool to check your CNIC or confirm your age, your submitted documents are processed by that service under strict data handling agreements.
• Game and platform providers: Certain games on the sz99 Casino or Fish Games section may be provided by third-party game studios. These providers may receive session-level game data (e.g. bet amounts, game outcomes) to operate the game correctly. They do not receive your personal contact details.
• Legal requirements: sz99 may disclose your data if required to do so by a valid legal process or to protect the rights, property or safety of the platform and its users. We will not disclose data beyond what is strictly required by such a request.
• Business transfers: In the event of a merger, acquisition or restructuring of the sz99 platform, user data may be transferred to the new entity. We will notify affected users in advance where possible.

7 Data Storage & Security

sz99 stores your personal data on secure servers. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.

• SSL/TLS encryption: All data transmitted between your device and the sz99 platform is encrypted using SSL/TLS protocols.
• Password hashing: Your account password is never stored in plain text. We use modern cryptographic hashing so that even internally, no one can read your password.
• Access controls: Access to personal data is restricted to sz99 staff who need it to perform their role — for example, the support team or the payments team. Access is logged and monitored.
• Data retention: We retain your account data for as long as your account is active and for a reasonable period afterwards to handle any outstanding disputes or legal obligations. When data is no longer needed, it is securely deleted or anonymised.
• Breach notification: In the event of a data breach that is likely to affect your rights or interests, sz99 will notify you without undue delay using the contact details on your account.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a part — keep your password strong and private, and contact us immediately if you think your account has been compromised.

8 Cookies & Tracking Technologies

sz99 uses cookies and similar tracking technologies on the sz99.fun website and in the sz99 App. Cookies are small files stored on your device that help the platform remember your preferences, keep you logged in and understand how you interact with the site.

sz99 does not use advertising cookies or allow third-party advertisers to place tracking cookies on the platform. You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies will affect platform functionality, including your ability to stay logged in.

9 Your Rights Over Your Data

As an sz99 user, you have rights over the personal data we hold about you. Below is a summary of those rights and how to exercise them. To make a request, contact us at [email protected] with the subject line "Data Rights Request" and your registered account details.

10 Minors & Under-18 Users

The sz99 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If during the registration or verification process we determine that a user is under 18, the account will be closed immediately and any data collected will be deleted.

If you are a parent or guardian and believe that a minor has registered on the sz99 platform using your details or their own, please contact us immediately at [email protected]. We will investigate and take action promptly. We also encourage parents and guardians to use device-level parental controls to prevent underage access to online gaming platforms.

11 Updates to This Privacy Policy

sz99 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable legal requirements. When we make significant changes, we will notify registered users via the email address associated with their account and update the "Last updated" date at the top of this page.

We encourage you to review this page periodically so you are always aware of how we handle your personal information. Continued use of the sz99 platform after a policy update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should contact support to close your account before the updated policy takes effect.

12 Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or how sz99 handles your personal data, our support team is available to help. You can reach us at [email protected]. Please include "Privacy" or "Data Request" in the subject line so your message reaches the right team quickly.

For questions about your account, transactions or general platform use, you can also visit our FAQ page which covers the most common queries from Pakistan players. For information about how we approach player safety and self-management tools, visit our Responsible Gaming page.